On August 6th, Staci Clary joined Business Brew to talk about the importance of the customer experience as it relates to phone greetings, on-hold messaging, voicemail best practices, and how to handle online chat. Here are some of the highlights…
The Lost Art of Customer Service
Marketing and sales can be tough. But, making it even tougher is not knowing what’s working or what isn’t. This workshop will give you templates to track marketing and sales metrics. By tracking the right data, you can make informed…
That’s Not My Job
A while back, I went to lunch with a friend. It’s a local place and it had been on my radar and I was excited when my friend suggested it. When we got there, it was just after 11am, just…
Keeping Your Online Reputation Squeaky Clean
Slanderous comments about your business can stick like graffiti on your online presence: super noticeable, super hard to remove. Rather than scrubbing till your hands are sore, take some simple steps to be proactive about protecting your online reputation. An…
They say before you start a war. . .
…you better know what you’re fighting for. When you correct someone’s grammar on twitter, what are you fighting for? What are you fighting for when you slam a business on Facebook? When you gossip or spread rumors (and I’m great…
I Can Fix the Post Office
I think the Post Office should go in a different direction. Instead of closing branches, reducing days of operation, and activating layoffs, they should increase hours and days of operation, hire more employees, and open satellite branches. First, the Post…