In early 2020, Tinderbox Marketing founder Josh King started co-hosting a podcast. ‘Someone to talk to…’ is a podcast about faith and life with real-life friends Jason Messman and Josh King. Jason and Josh have been friends for over 6…
Making Hold Time Worth the Wait: Business Brew Work-From-Home #3
On August 6th, Staci Clary joined Business Brew to talk about the importance of the customer experience as it relates to phone greetings, on-hold messaging, voicemail best practices, and how to handle online chat. Here are some of the highlights…
Things that catch people off guard
Telling the truth might seem like something that wouldn’t catch someone off guard, but imagine if you’re in a situation where lying would be the obvious thing to do. Like if you’re running late to a meeting. Telling the truth…
Bedside Manner
Your bedside manner goes a long way – good and bad – with your customers. It doesn’t matter if you’re actually in sales, marketing or customer service, if you interface with clients you should have good bedside manner. We condition…
Critique vs. Criticism
If you’re giving an honest and helpful critique, don’t say sorry. Own the comment and deliver it. It’s for their benefit, right? Or, are you actually sorry about helping someone? If you say sorry after offering someone some insightful feedback,…
Be There In Five
No you won’t. And we both know it. It’s not because I don’t trust you. It’s because I do the same thing. I’m running late and am embarrassed that I’m running late so I text you to let you know….
Why I Need #SpoBU
Social media has a tendency to drive a wedge between people and, well, other people. It’s why tweetups are a thing. I can be social on social media all day long, but that’s not an adequate replacement for real human…