Every once in awhile I chat with a client, an associate, or a friend who has a story about bad customer service. But not of the normal variety. The situations that stand out to me are when a customer is…
6 Surprisingly Effective Networking Icebreakers
I was featured in an article about networking over at CareerBliss. Great information about how to conduct yourself at networking events. Enjoy!
Take Care. . .
So, I didn’t come up with this diagram. I’ve borrowed the idea. Unfortunately, I don’t remember who originally came up with the concept. However, the idea is sound. And true. Starting at the top, if the owner takes care of…
Think You’re Saving the World?
Starbucks has a reusable cup program, where for $1 a customer can purchase the cup. The cups aren’t intended to last forever, as some have stated they are good for about 30 uses. However, the cup gets you a 10…
Incremental Change or Transformation?
Editor’s Note: The following blog post comes from good friend and great scholar, Michael Poutiatine. Hopefully, this is not the last time we hear from Mike. There once was a big school district. This district, like most, was facing big…
Door-to-Door Sales
I had not one, but two people from the same carpet cleaning company stop by my house the other day. They were offering a deal and they were going door-to-door to sell it. The deal was for one free room/floor…
Living in a Bubble
I have been living in a bubble. Because I have been working in marketing (and sales) the past seven years, I have been surrounded by people (other than some of my clients) that are tech savvy. In a way, I’ve…
Do Better Part II
Part I received some (well deserved) criticism for identifying a problem without providing solutions. So, here are a few quick tips to help small business owners do better when it comes to social media and blogging. Tip #1: Post frequently….
Speak Truth
No one got very far by speaking a lie. Telling the truth often means taking responsibility, as opposed to using a little white lie to shirk fault or blame. Take responsibility, even if it hurts (and trust me, it will…
Spend Money to Make Money — Even If You Don’t Have a Job!
When you don’t have a job it can be tough to spend money. But any successful business person will tell you, you have to spend money to make money. So, ask a professional contact out to coffee and offer to…