Every once in awhile I chat with a client, an associate, or a friend who has a story about bad customer service. But not of the normal variety. The situations that stand out to me are when a customer is…
What do you stand for?
Is it love? Is it money? Is it friends? Or family? Or your country? Your faith, maybe? What you stand for should resonate throughout your entire existence. What you stand for should begin to define you, your actions and your…
6 Surprisingly Effective Networking Icebreakers
I was featured in an article about networking over at CareerBliss. Great information about how to conduct yourself at networking events. Enjoy!
Take Care. . .
So, I didn’t come up with this diagram. I’ve borrowed the idea. Unfortunately, I don’t remember who originally came up with the concept. However, the idea is sound. And true. Starting at the top, if the owner takes care of…
Think You’re Saving the World?
Starbucks has a reusable cup program, where for $1 a customer can purchase the cup. The cups aren’t intended to last forever, as some have stated they are good for about 30 uses. However, the cup gets you a 10…
Cell Phone Cameras, Social Media and Your Next Big Event
Social media and cell phones offer a unique opportunity for people to share, in real time, pictures while attending an event. The awesomeness of this, especially for the event producers, is that pictures typically capture so much more attention on…
Incremental Change or Transformation?
Editor’s Note: The following blog post comes from good friend and great scholar, Michael Poutiatine. Hopefully, this is not the last time we hear from Mike. There once was a big school district. This district, like most, was facing big…
Door-to-Door Sales
I had not one, but two people from the same carpet cleaning company stop by my house the other day. They were offering a deal and they were going door-to-door to sell it. The deal was for one free room/floor…
Living in a Bubble
I have been living in a bubble. Because I have been working in marketing (and sales) the past seven years, I have been surrounded by people (other than some of my clients) that are tech savvy. In a way, I’ve…
Shopping When You’re Hungry
Out of all the advice I’ve ever given, or will ever give, this principle seems to be the most important. Why? Because I see the same mistake made over and over and over again. Do not make important decisions regarding…